Returns and Exchanges

Order Cancellations at Request of Customer

Orders that are cancelled at the request of the customer, prior to the product shipping, will be subject to a 5% cancellation fee. 

 

Return Due To Change Of Mind

Overland Expedition Outfitters will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resealable condition. 

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

 

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

 

Overland Expedition Outfitters will refund the value of the goods returned but will NOT refund the value of any shipping paid.

Incorrect or Damaged Product Returns

Overland Expedition Outfitters will happily accept returns due to receiving an incorrect or damaged product as long as a request to return is received by us within 30 days of receipt of item and are returned to us with all included components.

We will provide a return address label and instructions for returning the product.  

Once returns are received and accepted, refunds will be processed to original payment method used or a replacement part will be dispatched. We will notify you once this has been completed through email.

 

Warranty Returns

Product warranty claims must be handled directly through the product manufacturer. Please refer to manufacturer website for warranty terms and process.

 

Contact Us

For all product return requests, please submit an inquiry at https://overlandexpeditionoutfitters.com/pages/contact-us